【If you purchase from the official BASE store】
・Shipping costs (Domestic shipping is a flat rate of 550 yen. Shipping is free for orders over 5,500 yen (tax included))
・Payment fees (see the BASE Store's Specified Commercial Transactions Act for details).
・Shipping costs for cancellations, returns, and exchanges (in the case of returns or exchanges due to customer circumstances)

【In the case of direct sales】
・Shipping costs (Domestic shipping is a flat rate of 550 yen. Shipping is free for orders over 5,500 yen (tax included))
・Custom-made production costs (Uchinoko packaging, embroidery, etc.)・Payment fees (cash on delivery fees, bank transfer fees, etc.)
・Shipping costs for cancellations, returns, and exchanges (in the case of returns or exchanges due to customer circumstances)

【If you purchase from the official BASE store】
We will ship your order within 3 business days after payment has been confirmed. If you have a preferred delivery date and time, we will ship your order on that date and time.
For payment on delivery, we will ship your order within 3 business days after your order has been confirmed.

【In the case of direct sales】
Regular items ordered by 12 noon on a business day will be shipped the next business day. Custom-made items (Uchinoko packaging, embroidery) will be shipped within approximately two weeks of ordering.
We will contact you separately if the item is out of stock or if there is a delay in delivery.

【If you purchase from the official BASE store】
・Credit card
・Pay ID
・Bank transfer

【In the case of direct sales】
・Cash on delivery (Sagawa Express e-Collect)
・Bank transfer (Resona Bank)
*If paying by cash on delivery, please pay a cash on delivery fee of 440 yen (tax included).
*If paying by bank transfer, please pay the bank transfer fee.

【If you purchase from the official BASE store】
Shipping costs are a flat rate of 550 yen for domestic deliveries. However, shipping is free for orders over 5,500 yen (tax included).

【In the case of direct sales】
Shipping costs are a flat rate of 550 yen for domestic deliveries. However, shipping is free for orders over 5,500 yen (tax included).
*Terms and conditions differ for wholesale sales. If you are interested in wholesale sales, please contact us.

【If you purchase from the official BASE store】
If you wish to cancel your order before it has been shipped, please do so at the BASE store.
If you wish to cancel after it has been shipped, please contact us.
We generally do not accept returns or exchanges unless the product is defective or faulty. However, if you have unavoidable circumstances or would like to discuss a solution, please contact us.
Please note that the customer is responsible for shipping costs associated with cancellations, returns, and exchanges after shipment due to customer circumstances.

【In the case of direct sales】
If you wish to cancel your order, please contact us.
We generally do not accept returns or exchanges unless the product is defective or faulty. However, if you have unavoidable circumstances or wish to discuss a solution, please contact us.
Please note that the customer is responsible for shipping costs associated with cancellations, returns, and exchanges after shipment due to customer circumstances.

【If you purchase from the official BASE store】
Please contact us within 8 days of receiving it.

【In the case of direct sales】
Please contact us within 8 days of receiving it.

【If you purchase from the official BASE store】
Currently, the official PROMO THERMO BASE store is only available within Japan.
If you would like to have your items shipped overseas, please contact us.

【In the case of direct sales】
We accept international shipping only to countries and regions where delivery is possible. (We will confirm the countries and regions where delivery is possible, as well as shipping fees and conditions. Please contact us before placing your order.)